PMT KB Article 12 – 001 - How do I solve common browser or technical issues?

If you are experiencing a technical issue with Paymytuition, there are some solutions you can consider helping resolve the issue. 

Some of the most common reasons for technical issues, may include: 

1. Browser: Using Paymytuition with Google Chrome or Mozilla Firefox offers the best compatibility, and offers you the greatest performance. Other browsers may interrupt your experience with PayMyTuition and provide an unsatisfactory experience.
2. Clearing Browser Cookies & Cache: Disabling your website browser cookies, which are used to enhance your online experience by saving your browsing history, will help in clearing some issues. Some browsers tend to cache websites, which means it remembers parts of the pages on a website, such as images, to provide you a faster experience. Clearing your website browsers cookies & cache will help load a better experience to help you complete your payment transaction.  Click here to learn how to enable your cookies and clear your cache with Google Chrome.

3. Incognito Mode: If the clearing of your cache and cookies did not fix the trouble you are experiencing, you can also try completing your payment while your browser is in incognito mode. This allows you to visit, and complete actions, on a website privately, as it does not store, or ‘remember’, previous information. Learn how to browse incognito mode by clicking here

4. Ad-Blocker: Active ad-blockers on your browser can interrupt our website from communicating with you. It can also block PayMyTuition from processing your request, specifically on the payment page. Please disable your ad-blocker temporarily, until your request has been completed.  

If you are still experiencing technical issues, you can contact our support team by emailing support@paymytuition.com. To solve your issue efficiency and as quickly as possible, please try to take a screenshot of the issue you are facing, and attach it to your email, along with your details, to support@paymytuition.com